🧾 Return & Refund Policy

Last updated: 22/06/2025

1. Overview

Thank you for shopping with us! We strive to ensure your orders arrive safely and as described. Returns or refunds are only available if the product is damaged during shipping.

2. Damage During Transit

If your item arrives damaged or defective, please contact us within 7 calendar days of delivery. Include:

  • Order number

  • Description of the damage

  • Clear photos showing the issue

  • An unboxing video with clearly visible label

Once we confirm the damage, we will offer either a full replacement or a full refund, including original shipping costs.

Once the video is received and inspected, we will send you an email to notify you that we have received your replacement request . We will also notify you of the approval or rejection of your refund.

If you are approved,  we will offer either a full replacement or a full refund, including original shipping costs and a credit will automatically be applied to your original method of payment, within a certain amount of days.

3. No Returns for Change of Mind

Solely due to transit-damage protection, we do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect color or model selection by the buyer

  • Size, fit, or style dissatisfaction

  • Items used, worn, or altered after delivery

4. Processing Claims

  • Claims must be submitted within 7 days of delivery.

  • We will acknowledge your request within 2 business days.

  • Approved refunds are processed within 5 business days via your original payment method.

  • If we offer a replacement, a new item will be shipped at no extra cost.

5. Customer Responsibility

To help process your claim:

  • Keep item in original condition and packaging

  • Secure the returned item during any return shipping based on our instructions

  • Provide tracking information for any return

6. How to Initiate a Claim

Email us at support@clayme.in or clayme.india@gmail.com 

or WhatsApp us at 9407009284 and include aforementioned in point 2.

7. Questions

If you have any questions about this policy, reach out to us on instagram or WhatsApp or mail. We’ll be happy to assist!