At ClayMe, we value your trust just as much as we value the little creations we make. Your privacy is important to us, and we’re committed to keeping your personal information safe and using it responsibly.

This Privacy Policy explains what information we collect, how we use it and how we protect it when you visit our website or place an order.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect the following information:

Personal details: Your name, email address and phone number.
Delivery information: Your billing address, shipping address and postcode.
Order details: Products purchased, customisation instructions and order history.
Payment information: Payment-related details required to process your transaction. Online payments are handled by our payment service providers; we do not intend to store your full card or UPI credentials.
Communication details: Information you share with us through emails, contact forms or other customer support channels.

2. How We Use Your Information

We use your information to:

•  Process and fulfil your orders.
• Arrange shipping and delivery.
• Contact you regarding order confirmations, updates or delivery issues.
• Understand and fulfil your customisation requests.
• Respond to your questions and provide customer support.
• Improve our website, products and shopping experience.
• Meet applicable legal and regulatory requirements.

3. Payment Security

We offer prepaid orders only. Payments made through our website are processed using third-party payment gateways.

Your payment information is handled according to the security and privacy practices of the respective payment provider. Please refer to their policies for further details.

 4. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share necessary information with trusted service providers when required to fulfil your order, such as:

• Courier and delivery partners, to deliver your purchases.
• Payment gateways, to process your payments.
•  Website hosting and technical service providers, to operate and maintain our website.
•  Authorities, where disclosure is required by applicable law.

We only share information that is reasonably necessary for these purposes.

5. Cookies & Website Usage

Our website may use cookies and similar technologies to improve your browsing experience, remember certain preferences, understand website traffic and support essential shopping features such as your cart and checkout.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Keeping Your Information Safe

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

However, no online platform or method of electronic transmission can be guaranteed to be completely secure.

7. Your Privacy Choices

You may contact us to:

• Request information about the personal details we hold about you.
•  Ask us to correct inaccurate information.
• Raise concerns about how your information is being used.
•  Request deletion of personal information, where permitted by applicable law and subject to records we are legally required to retain.

8. Third-Party Services

Our website may contain links to third-party websites or use services provided by external companies, such as payment gateways and courier partners.

These services have their own privacy policies, and ClayMe is not responsible for their independent privacy practices.

9. Children’s Privacy

Our website is intended for general shoppers and is not specifically directed at children. We do not knowingly collect personal information directly from children without appropriate consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features or applicable requirements.

Any updates will be published on this page, along with the revised date.

11. Contact Us

If you have any questions, concerns or requests regarding your personal information or this Privacy Policy, please reach out to us through our Contact Us page.

Last updated: 25-10-2026